Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. I have every sympathy for you, but sorry to say you are facing a very difficult problem. 09 Mar 2023 01:38 PM. In both cases, the cable runs directly from one of our exchanges. This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. An Openreach modem is a white box that allows customers with a Hub 3 or Hub 4 to get access to superfast fibre speeds. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. New service: 07701407770. Openreach New Site Builder's Info Pack - Free download as PDF File (. An Openreach modem is a white box that looks. survey and audit Openreach equipment affected by your project, protect them while you’re. My Openreach copper line has not been active for over 14 years and there's actually no internal master socket or cabling, it just ends at the junction box at low level on the front wall. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. Talk talk Wi Fi Hub. @imogen31. Following pressure from MPs. It’s the 6. If connector has been damage you may well be charged for the repair. B - Orange wire. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Don't just switch it off at the mains as this will mean the back-up batteries will kick in and the. Tall, dark & handsome. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. Pull out the cords and cover the ends with electrical tape. Once that permission is granted, your address might be added to our plans. Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Its a private property and new build. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. 67 Comments. Thanks. Openreach have a standard process as you would expect when installing full fibre to a property, this including the external box you make reference to and its called a CSP. , You have placed a new cable across my property to close to the house This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. If there isn't then they will offer you one and you can ask them how much to move the pole. The reason BT Openreach is special is because it took over the BT. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. You can contact the company via their online virtual assistant or by phone. 9mm core. 12 per metre to £1. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. 5 and 0. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. Post 2 of 2. Please note: If the engineer needs to run your cable from a telephone pole,. . At present, if a postcode is. Post 3 of 20 1,055 Views. The most common examples are: Cast iron cabinet Steel cabinet Fibreglass cabinet All-in-one cabinet Single door cabinet (with replacement steel door) How to spot one of our. BT Openreach issue a special tool and end-protectors for handling it. If it is Optical fibre then it would not be affected. The ONT tends to be installed inside your home (wall. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). If you wish, a member of our security team will then be in contact with you. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. 5mm diameter core. Spine duct access was originally £1. Updated: 04:30 EST, 13 August 2014. I have found out my local BT/Openreach telephone exchange is due to close sometime before the end of this year! This means my “Fibre To The Cabinet” internet connection and telephone land-line will no longer be available. Hi We have a cable that comes from a telegraph pole a few gardens away that goes to the top of the house facia and gutter area before going into the house. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. If. Try new cable if needed. If this doesn't work check the status of the lights (see below). I reset everything to see if that helped but it didn't. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. 000. a new cabinet has been added somewhere on the route and your address/pole/box wasn’t included in the original build migration plan for whatever reason. We might be held up over permission from a private landowner, for example. Discover the differences between FTTP and FTTC. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. If you’re using wi-fi, try a couple of devices. We’ll do what we can to help. The engineer should fit a NTE5C socket with g. 10 Sep 2023 07:56 PM. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Especially if they aren't all taking 1G service. Re: BT Manhole infront of front door. Most broadband providers, with the exception of Virgin. £43. Home Hub, Smart Hub. Openreach have to apply to the council for this and depending on the road. Some dropwire (notably dropwire 12) has 0. co. Fix your Apple and Android devices—and buy all the parts and tools needed for your DIY repair projects. They come it different sizes - 4, 8 & 12 port I believe. Different amounts will be charged depending on the type of BT Hub or BT TV Box you have. According to the Press and Journal, Openreach’s wireless link to the Inner Hebridean island (said to serve about a quarter of the local properties), which comes from a radio station at Tobermory on Mull, broke down a. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. Page 19 How to build a fibre network - version 7. Some modems have multiple ports. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Connection from box to house has been lifted and shifted - no improvement. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. You should report damaged phone lines to BT Openreach — if they are located outside the boundaries of your property. The two systems are entirely independent. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. rombic. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. Both these items are used by BT Openreach, and are extremely robust. 5 - White with blue stripe. Gently pull the wires so that you can remove the old jack. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. BT socket. BT cover missing/broken. For FTTP to work, does the street need a junction box/exchange and then houses connect into that, rather than a tee off a fibre cable?. NeverTooLate said: You need to find the wayleave department at Openreach and ask them if there is an existing wayleave for the pole. e. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. Posted by a Superuser, not a Sky employee. Unfortunately we don't use the Openreach master sockets as they are BT only. If you can find the outside box, I'd be inclined to remove the wiring your side of that box. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 04 Sep 2021 11:04 AM. Although my new build property borders 5 other properties that already have broadband, the engineer could not connect me due to the. Fix a problem. Delayed repair following loss of service. Read Openreach’s story (Openreach) The metrics that we measure with Siteimprove are the Quality Assurance Index and Digital Certainty Index. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. With FTTP, there is no copper involved at all for broadband. Huawei DSLAM FTTC 384HD or H288. Openreach ( BT) will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband ISP network. Openreach have not been yet (7th Dec) so how long before installation do Openreach do their part of the installation. I was expecting an engineer to visit my flat but I. Check all cables are firmly plugged in. Line Down-Very Poor response from Openreach. 44 per metre. Dust is bad. 5 070211 Customer lead - in kit 061825 Bracket cable bearer No. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. This time I have a brown one to match the brickwork. BT Openreach issue a special tool and end-protectors for handling it. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Openreach modem ports. . The rules do differ depending on whether your property is served by the pole in question. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. We aren't due to move in till August but trying to find broadband options. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. 8. 16-11-2019 4:22 PM. Internet providers and manufactures. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Emigrate to somewhere with FTTP. Openreach has 536 reviews (average rating 1. policing, CoS, CFM or whatever could be totally broken. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. More than 650 service providers using the Openreach network. Alternatively, the Openreach cables may terminate on one of their network termination and test points in those areas. PON flashing and LOS off. Step 1: Check your Hub. Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. Press the Power button again until all the lights come back on. It’s happened to a few people. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. NOTE: Openreach aims to cover 4. Yes, this is mine. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Consumers say: Broken landline. Blinking (any) Fibre home phone line is. Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. 28. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Some dropwire (notably dropwire 12) has 0. No, you are not allowed to change the external cable. Damaged green cabinets or cabinets with open doors. C. Sponsored Links. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices. 2 million in. Instructions. Apologies for the inconvenience caused. Outdated content. If there are no lights, check the power cable is in firmly and connected to the mains. The small box we'll fit inside your premises is an Openreach box called an ONT (Optical Network Terminal). Depending on your property, the cable will either run from underground or from a telegraph pole. To keep things tidy we'll remove older. I’ve ordered Vodafone Superfast 2 broadband and will receive the WiFi hub tomorrow. Unscrew the panel and pull from the wall. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. 'Fibre to the Home' means we'll install fibre cables all the way to your home. New modem - no improvement. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider. His test showed that the internet signal is coming in the house so it must have been the box. Damaged telephone poles. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Front of house. Openreach is Britain’s digital network business. It's the council's land, if the council say it's ok, it's ok. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Cut 50mm above ground level. 12 per metre to £1. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. Repair appointment: 07701407771. gt94sss2 said: A wayleave is not always necessary as your link to the Openreach page shows. Damaged green cabinets or cabinets with open doors. 16 per metre, now it is £0. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. The hyperoptic router and a genexis fiber twist box were already in place so I just followed their instructions over the phone to set it up quickly and it has been working fine since. Recent recommendations regarding this business are as follows: "Nothing", "Would not recommend", "Be careful where you get new box installed as I've had no internet since I have been. I then saw a solid red LOS light on the openreach fibre box. I will no longer be able to use the internet for home shopping. Attaching something to a drop pole would have. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. Where possible, provide the location of the damaged line using What3Words, so it's quicker and easier for Openreach. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. Openreach fibre modem is communicating with BT exchange for. The fixed price for moving the Master socket is just for that. We'll use the information you provide to report the issue to the necessary maintenance team in your area. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. How to report a problem. Normally, you could call Now on 150 if your line was working, but I expect it isn’t. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. “In theory, Openreach. About £60,000 worth of cable has been stolen from BT Openreach boxes in a west Suffolk village. The more bores the larger the duct. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. Openreach has 535 reviews (average rating 1. 10/09/12 - 22:29 #1. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. How it all works. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. 59 Little Gaynes Lane. It was installed over a number of days, with up to 8 Openreach vans outside and a large number of O[enreach personnel inside. Openreach modem dsl light off. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. 2Gbps and 1. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. The number of these are to be determined by you the developer Openreach recommend a minimum of two are fitted, one for the communications providerMany connections problems can be resolved by turning your BT Hub off and on. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. Some of the already occupied houses have openreach boxes fitted. We moved into a house last year that has a huge, ugly openreach box on the living room wall. Coronavirus: Delivery, installation and repair information >. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. Turn the Openreach fibre modem's power off, then back on. If you’re a highways authority and you see faulty. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Their responsibility terminates at their box - though it does include any cable from outside running to the box. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. 9 February 2016 at 3:54PM. • The enclosure will fit over a double back box to allow the connectorised cable to be inserted through the back of the unit Screw Positions Template Screw fixing positions . It said: “The current Openreach model has served the UK very well resulting in high levels of investment, intense retail competition, very high levels of coverage and take up and low prices. Ask for a different face plate with phone and RJ11 socket as above i. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Depending upon which version of the ONT you have, is the LOS/Alarm LED lit?The openreach modem has no internet connection since yesterday. Or you can find the same information by logging into My BT and clicking on Return equipment . 8Gbps product pilots will have a max rate (interface) of 2. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Leave the ONT powered up is my advice. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Well two out of three ain't bad. fast and phone sockets like the one below which the Openreach modem will plug in to. Fit the Duct 54/56 Swept Tee. poles/wires/cabinets) or make a complaint about how we work carried out. The telephony component with FTTC is copper all the way back to the exchange. 17-08-2020 12:21 PM. 11 April at 4:13PM in Phones & TV. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. This will require traffic management or depending on where in the road the box is it may need a complete road closure. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. This includes managing the copper phone line network and rolling out cutting-edge full fibre. If you’re a highways authority and you see faulty. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. If the PON light does not turn solid green:. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). Hey LegalAdviceUK,. 07-09-2022 3:00 PM. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. 75 miles from fibre cabinet. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more slack than usual. joint box Duct 54/56mm 90mm Tee Duct 56 50mm 50mm Ø12mm Service hole 300 to 770mm Ground level Duct Bend 56 Copper 1 Copper 2 Installation for houses 2 Duct presentation – houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. I have connected BT Openreach fibre box directly into pfSense 2. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. Show reporter’s name. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. When my original ADSL (currently 76mb line) was installed, the. 3 or 4 Openreach visits. After all, YOU may not need it, but from their perspective, the following property owner may require it. A cable tester is the simplest thing to do then. Missed appointments. He denied. Checking my account it shows there is a problem but nothing is being done. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. Its lights should all glow a steady green. neil. If you’ve got one of these, try these checks. Openreach, which runs the UK’s digital network, is continuing its longstanding relationship with ADVA as it evolves its infrastructure to meet the bandwidth, timing and programmability needs of. This has caused disruption to services. BT's Openreach division, which runs the UK's broadband infrastructure, should become a distinct company, but not be split off from the BT group, says regulator Ofcom. With this being the case, the external plastic box would need to be on the back of the house if they connected to the same post(s) and consequently the external box on the wall would only be accessible to engineers at a. (This number is reserved for calls about our. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. Engineer used 'spare pair' of blue cables for 'new' BT line. BT reported a 3% decline in revenues to £10. Download speeds of up to 330Mbps. Even if they use standard commands does the 3rd party ONT even support all the. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. Discover Openreach and what we do. Let's fix the world, one device at a time. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. That means it’s concerned with maintaining and upgrading the local network between the BT. txt) or read online for free. I've tried connecting manual directly to the openreach box with my username and password and it still isn't connecting. 28. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Perhaps they want to replace the. Openreach is failing to connect me. 13 January 2021 at 10:41PM. I've been with Aquiss for over five years and this is my second move with them. First, you need to determine where the Openreach master socket needs to be installed. There is a telegraph pole only a few metres away (on public. The BT junction box is just outside our gate, so very convenient for us and BT. We build and maintain the UK’s largest broadband network. If you have found. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. A. How to report crimes and scams. The company confirmed the reinstatement of a dividend to shareholders. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. Now future firmware updates are also due to end. Find a hotspot and learn how to connect your devices. Simply push the tool into each of the v-shaped connectors where the extension cable wires are located. Asked By: Angel Long Date: created: Dec 03 2022. 46 Comments. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. 131 Views. As I mentioned above, you should ensure the freeholder is aware . He didn't even bother getting the Openreach modem out of the box or. . Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. Stop valve boxes; Manhole covers. It is a metal-mounted product, which comes combined with two sections that are given separate descriptions by the Openreach website; the ‘master’ and the ‘secondary’ sockets. #29. Turn the Openreach fibre modem's power off, then. 4). Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. Live in a rural area 0. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. It then feeds into the ONT in the same manner as it exits the MS. It may take a few minutes for the lights to settle. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. I know that a "standard" proceedure will be. * All child exchanges served from the same parent, Whiteabbey exchange. , You have placed a new cable across my property to close to the houseThis white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. PON and LOS (left-hand lights) PON solid green. Having trouble with broadband or phone in your new-build home? Here are some things you can try. The 5 Pilot Exchange Closures. 5 and 0. At present.